Get in Touch with us Today

Contact our team for questions about our services and Swiss market access for medical devices and IVDs.

How we can help

Whether you are preparing your first shipment to Switzerland or reviewing an existing setup, our team answers your questions directly and in plain language. For background on the regulatory requirements, see our CH-REP and CH-Importer pages and the FAQ.

We handle enquiries in German and English. The fastest way to reach us is by email, and we aim to reply quickly. If you prefer to talk, you can book a callback instead.

When you contact us, it helps to let us know your device class, your current distribution setup in Switzerland, and whether you already have a Swiss representative or importer. Sharing this information upfront allows our team to give you a precise, relevant answer with our first response, rather than a longer exchange of clarifying questions. We typically reply within one to two business days by email, and we are happy to schedule a short call instead if your situation would benefit from a direct conversation rather than written correspondence.

Common topics manufacturers ask us about include the practical difference between representative and importer obligations, the documentation required before a device can be placed on the Swiss market, expected timelines for registration in swissdamed, and how ongoing obligations such as market surveillance, vigilance and incident reporting are handled once a device is already being sold in Switzerland. If your question relates to a specific product, please have the device classification and the relevant technical documentation available when you reach out, as this allows us to give you an accurate, usable answer without unnecessary back-and-forth.

We work with manufacturers of Class I, IIa, IIb and III medical devices as well as IVDs, as well as distributors for medical products, and we are familiar with the practical challenges that arise when a company is entering the Swiss market for the first time. Whatever stage you are at, our team is available to answer questions in plain, non-technical language wherever possible. 

We look forward to hearing from you today and to the opportunity to demonstrate how our services can help you grow your sales in the Swiss market.