Request a Callback

Our experts are available to provide advice and answer your questions in regards to our CH-REP und Swiss Importer. You can send us an email at info@chrep.me or request a convenient callback below:

Request a Callback from our CH-REP and CH-Importer experts.

Why Request a Callback from CH-REP?

Navigating Swiss medical device regulations can be complex, especially for manufacturers based outside Switzerland who are unfamiliar with the requirements of the Swiss Medical Devices Ordinance (MedDO) and the role of a Swiss Authorized Representative. Since 2021, CH-REP has supported manufacturers of Class I, IIa, IIb and III medical devices, as well as in-vitro diagnostic devices, in meeting these obligations reliably and efficiently.

Whether you are just starting to explore the Swiss market, need clarification on CH-REP or CH-Importer obligations, or want to discuss the documentation required for market access, a short call with our team can save you significant time. Many manufacturers find that a direct conversation clarifies open questions faster than email correspondence alone - particularly when it comes to understanding timelines, required technical documentation, or the differences between acting as a Swiss Representative versus a Swiss Importer.

What to Expect

During your callback, one of our regulatory experts will answer your specific questions about Swiss Representative (CH-REP) or Swiss Importer (CH-Importer) services, explain which obligations apply to your device class and company situation, outline the documents and information we will need to get started, and give you a realistic overview of timelines and next steps. There is no obligation attached to requesting a callback - it is a free, no-pressure opportunity to get clear answers from people who work with Swiss medical device regulation every day.

Before your call, it can help to briefly note down your device classification, your current distribution plans for Switzerland, and any specific obligations you are unsure about, such as labelling, technical documentation, or registration in swissdamed. You do not need to prepare anything formal - a short list of questions is usually enough for our team to give you clear, actionable guidance during the call itself.

Callbacks are typically scheduled within one to two business days of your request, depending on your preferred time slot, and are conducted in English or German. If your question turns out to require more detailed follow-up, for example a review of specific technical documentation, we will let you know during the call what the next steps would look like and what it would involve on our side.

This service is aimed at manufacturers, distributors and dealers who are new to the Swiss market as well as companies that already work with a Swiss Authorised Representative or Swiss Importer but have questions about a specific product, device class, or upcoming regulatory change. There is no cost and no commitment attached to requesting a callback.